vets-now-alert

We're partnered with Vets Now to ensure you receive high standards of care 24/7

Providing the best care to our clients at all times is our priority. We've recently reviewed our methods for providing care for your pet out of hours and after careful consideration, we've decided to partner with Vets Now. They specialise in providing dedicated emergency care during nights, weekends and bank holidays.

Vets in practiceOur previous out of hours emergency cover was provided by our own vets on an 'on call' basis.

This solution allowed us to ensure that you receive a consistently high standard of care at all times; however, providing 'on call' means that our veterinary surgeons can easily work up to 70 hours a week.

If a vet has to deal with a middle-of-the-night emergency, it may impact on their ability to provide you with the best care during the day due to fatigue.

 

We believe that working with Vets Now allows us to raise the quality of service that we provide to you and your pet. The clinic is fully staffed by vets and nurses who only work out of hours.

They're fresh and ready to deal with emergencies at night, weekends and on public holidays. Think of them as the pet equivalent of the Accident and Emergency department of a hospital. They've also opened an emergency clinic at the PDSA in Ilford and we trust they will provide you with an excellent service.

Using the Vets Now service is really easy. If you require out of hours assistance, call us on 020 8505 1435 and listen to the message which will give you the Vets Now emergency contact number. When you call them, their friendly team of trained receptionists, veterinary nurses and surgeons will be waiting to help.

Specific details of the times when Vets Now will be providing Out of Hours cover on our behalf are:

Buckhurst Hill

Monday 11pm - Tuesday 8am
Tuesday 11pm - Wednesday 8am
Wednesday 11pm - Thursday 8am
Thursday 11pm - Friday 8am
Friday 8pm - Saturday 8am
Saturday 6pm - Sunday 10am
Sunday 4pm - Monday 8am
Public holidays 4pm - Next day 8am

Walthamstow

Monday – Thursday 7pm – 8.30am next day
Friday – Monday 7pm - 8.30am Monday

Romford

Monday – Thursday 7pm – 8.30am next day
Friday – Monday 7pm - 8.30am Monday

We have further information from Vets Now about their services available here at the practice, however if you have any questions please do not hesitate to contact us.